At Thunder Road Coffee, we want you to be happy with every order. If there is a problem with your order, we're here to make it right.

Because coffee is a perishable food product, we can only accept returns of unopened, unused coffee bags within 30 days of delivery.

If you ordered the wrong coffee or simply changed your mind, you may return the unopened product within 30 days. The customer is responsible for return shipping costs in these situations.

Once we receive and inspect the returned product, we will issue a refund to the original payment method for the purchase price of the returned product. Original shipping charges are non-refundable.

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

We'll work with you to resolve the problem. Depending on the circumstances, we may provide a replacement or a full refund, including applicable shipping costs.

Please contact us before returning a damaged, defective, or incorrect item so that we can provide return instructions.

For food-safety reasons, we cannot accept returns of coffee that has been opened, used, or partially consumed.

If you're unhappy with the quality of your coffee, however, please contact us. We want to know about it and will work with you to find a reasonable solution.

To request a return, contact us at sales@thunderroadcoffee.com within the applicable return period. Please include your order number and a brief description of the reason for the return.

We will provide return instructions when appropriate.

Approved refunds will be issued to the original payment method after the returned product has been received and inspected.

Please allow 5–10 business days for your financial institution or payment provider to post the refund to your account.

We generally do not exchange opened coffee. For damaged, defective, or incorrect orders, please contact us and we will determine whether a replacement or refund is appropriate.

Any item specifically identified as final sale at the time of purchase is not eligible for return except when the item arrives damaged, defective, or incorrect.

Questions about a return or refund?

Thunder Road Coffee
Sharps Chapel, Tennessee
sales@thunderroadcoffee.com